Contact Us

We're here to help with billing, refunds, and technical support.

[email protected]

+86-13040867066

Email Support

24–48 hour response on business days (Mon–Fri, UTC)

Include your Paddle transaction ID for refund or billing inquiries. Unused credits are eligible for a refund within 7 days. Once any credits are consumed for transcription, the order is strictly non-refundable. Refund Policy

1. Support Email

For all inquiries, contact us at [email protected]. Please use the email associated with your SpeechTurbo account or your Paddle checkout receipt.

2. Phone

Phone support: +86-13040867066 (business hours, UTC).

3. Response Time

We respond to billing disputes, refund requests, and technical support tickets within 24–48 hours on business days (Monday–Friday, UTC).

4. What to Include in Your Message

  • Billing & Refunds: Your Paddle transaction ID, purchase date, and registered account email.
  • Transcription Issues: File name, approximate upload time (UTC), and a brief description of the error.
  • Account Access: Username or registered email (never send your password).

5. Support Scope

We handle prepaid Turbo Credits purchases, quota questions, transcription failures, data deletion requests, and privacy inquiries. Payments are processed by Paddle.com as Merchant of Record.