SpeechTurbo

Contact Us

Billing, refunds, and technical support — we respond within 24–48 business hours (Mon–Fri, UTC).

[email protected]

Phone: +86-13040867066

24–48 hour response on business days (Mon–Fri, UTC)

For refund or billing inquiries, include your Paddle transaction ID or order reference. Unused credits are eligible for a refund within 7 days. Once any credits are consumed for transcription, the order is strictly non-refundable. See our Refund Policy.

1. Support Email

For all inquiries, contact us at [email protected]. Please use the email associated with your SpeechTurbo account or Paddle checkout receipt.

2. What to Include

  • Billing & Refunds: Paddle transaction ID, purchase date, and registered account email.
  • Transcription Issues: File name, approximate upload time (UTC), and error description.
  • Account Access: Username or registered email (never send your password).